Refund policy
We appreciate your patronage and confidence in our brand. Your total satisfaction remains our top priority. Our customer support team stands ready to offer assistance whenever the goods you receive fail to meet your expectations fully.
30-Day Hassle-Free Return Promise
Our 30-day return policy takes effect starting on the day your package is delivered, confirmed by the logistics delivery record.
Return Requirements: Merchandise has to stay in its brand-new original state without being used or broken, alongside all original labels kept intact.
Broken, Flawed or Mismatched Goods
Kindly conduct an immediate inspection once your parcel arrives. Reach out to our support team within 48 hours should you encounter any problems listed below:
Goods sustained damage in transit.
The delivered commodity differs from what you ordered (wrong item delivery).
Factory defects exist on the product itself.
Solutions: We will bear all shipping costs for returned goods and quickly organize a product replacement or a full monetary refund for you.
Four Simple Steps to Initiate a Return
To guarantee a seamless return procedure, never ship the product back before getting in touch with our support staff first:
Get in Touch with Support Staff: Write an email to ikuejamofomonday2@gmail.com, attaching your order ID and the specific cause for returning the item. For quality-related faults, attach clear photographic evidence for verification.
Get Return Approval: Our staff will examine your application and send over the official Return Merchandise Authorization (RMA) number plus comprehensive operation guidelines within one working day.
Schedule Parcel Collection: For qualified return applications, we will supply a pre-paid return shipping label or arrange complimentary parcel pickup service for you.
Ship Back the Parcel: Securely wrap up the product and hand it over to the designated logistics courier.
Refund Procedures
Product Verification Period: We will finish condition inspection for the returned merchandise within 3 to 5 working days.
Refund Channel: Once the inspection confirms the product meets return standards, we will initiate the refund and transfer the funds back to your original payment account.
Refund Processing Cycle: Refund execution generally finishes within 10 working days. If you fail to receive the reimbursement after 15 working days, you may consult your bank or card provider, or get in contact with our team, and we will supply the transaction reference code for your checking.
Contact Information
Do not hesitate to contact us for any puzzles regarding return and exchange services:
Customer Support Email: ikuejamofomonday2@gmail.com
Reply Lead Time: We guarantee responses to all customer inquiries within 24 working hours on business days.